Shipping Policy

Last Updated: October 12, 2026

At mettleshopco, we aim to make order fulfillment and delivery information clear so that customers can plan their purchases with confidence. This Shipping Policy explains our processing times, delivery estimates, shipping fees, tracking assistance, and procedures for missing shipments.

1. Order Processing

Our standard processing time is 2–3 business days after an order has been placed and payment has been confirmed.

Processing includes order verification, preparation, packaging, and handover to the shipping carrier. Weekends and public holidays are generally not counted as business days.

During periods of high demand or unexpected operational disruption, processing may take longer. If a material delay affects your order, please contact our customer service team.

2. Estimated Delivery Time

The estimated shipping transit time is 20–45 days after dispatch.

The total time from purchase to delivery therefore includes the processing period plus the transit period. Delivery estimates are not guaranteed arrival dates.

Actual delivery may be affected by the destination, carrier capacity, customs procedures, public holidays, weather, and local delivery conditions. International shipments may require additional time for customs clearance.

3. Shipping Fees

Orders with a merchandise subtotal greater than US$30 qualify for free standard shipping.

Orders totaling US$30 or less may be subject to a shipping charge. Any applicable fee will be displayed at checkout before you complete your purchase.

Unless otherwise stated, the free-shipping threshold is calculated using the merchandise subtotal after discounts and before applicable taxes and shipping charges.

Please review your order summary before payment to confirm the shipping method and final charges.

4. Tracking Information

To request the tracking number for your order, email dustydoucath18@outlook.com.

Please include your order number and the email address used during checkout. Once tracking information is available, our customer service team will provide the relevant details.

Tracking updates may not appear immediately after dispatch because the carrier may need time to scan and register the shipment. The availability and frequency of updates depend on the carrier and destination.

5. Lost or Missing Packages

If your package appears to be lost, has not arrived within the estimated delivery period, or shows an unusual tracking status, please contact us at dustydoucath18@outlook.com.

Include your order number and any tracking details available. We will review the shipment status and, where appropriate, investigate the issue with the carrier.

If the shipment is confirmed lost, we will arrange a replacement shipment at no additional shipping charge, subject to verification, product availability, and applicable law. If replacement is not reasonably possible, we will provide an appropriate alternative resolution, including a refund where required by law or appropriate under the circumstances.

6. Customs Duties and Import Taxes

Our intention is that customers should not face unexpected customs or import tax payments on orders covered by a shipping arrangement in which those charges have been prepaid or otherwise covered.

The availability of this arrangement depends on the destination and shipping service. Applicable sales taxes, VAT, and other legally required charges will be handled or disclosed as required by law and the terms shown at checkout.

If a carrier or customs authority requests an unexpected payment, please email dustydoucath18@outlook.com with your order number and details of the charge. Where reasonably possible, contact us before paying so that we can review the issue.

We will not represent duties or taxes as prepaid for a destination unless our actual shipping arrangements support that promise.

7. Shipping Address Accuracy

Customers should provide complete and accurate shipping information during checkout.

If you notice an error, contact us promptly. We will make reasonable efforts to correct it before dispatch, but changes cannot be guaranteed after the package has been handed to the carrier.

Incomplete or inaccurate address details may result in delays or delivery problems. We will review such cases individually and in accordance with applicable law.

8. Carrier Delays and Delivery Issues

Transit delays may occur due to customs inspections, weather, transportation interruptions, peak-season volume, or other circumstances beyond our reasonable control.

If tracking indicates an exception or delivery problem, contact our support team for assistance. We will make reasonable efforts to review the information and help identify the next steps.

Nothing in this policy removes any delivery, refund, or cancellation rights that apply under mandatory consumer protection law.

9. Cancellations Before Dispatch

If you wish to cancel an order, contact us as soon as possible at dustydoucath18@outlook.com.

We will try to accommodate requests received before dispatch. Once an order has been shipped, cancellation may no longer be possible, but applicable return and cancellation rights remain available under our Refund Policy and the law.

10. Contact Information

Store Name: mettleshopco
Legal Business Name: Mettle Shop, LLC
Website: https://mettleshopco.com
Business Address: 3340 11th Street, Sacramento, CA 95818, United States
Customer Service Email: dustydoucath18@outlook.com

For shipping questions, tracking requests, or delivery assistance, please email us with your order number and a clear description of your concern.

Thank you for choosing mettleshopco. We appreciate your patience while your order makes its way to you.