Privacy Policy

Last Updated: October 12, 2026

1. Introduction

Mettle Shop, LLC ("Mettle Shop Co," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit https://mettleshopco.com, browse our products, place an order, or contact our customer service team.

Our online store is hosted by Shopify, which provides the technology used to operate our e-commerce website.

2. Information We Collect

The information we collect depends on how you interact with our store.

Information You Provide

You may provide personal information when placing an order, contacting us, or using available store features. This information may include:

• Your name, email address, telephone number, and shipping or billing address.
• Order details, purchased items, transaction references, and purchase history.
• Information included in customer service messages or return requests.
• Account details and preferences, if account functionality is available.

Please avoid including sensitive information that is not necessary to resolve your inquiry.

Payment Information

Payments are processed using the payment methods and payment service providers available at checkout. We may receive transaction confirmations, payment status, billing details, and related information needed to administer an order.

Full payment card information is generally handled by the relevant payment provider rather than stored directly by us. The information processed depends on the payment method selected.

Automatically Collected Information

When you browse our website, technical information may be collected automatically, including your IP address, browser type, device information, language settings, pages visited, referring URLs, and interactions with store features.

We may also use cookies and similar technologies to support essential website functions, security, performance measurement, and other services configured for our store.

3. How We Use Information

We may use personal information for the following purposes:

• To accept, process, and fulfill orders.
• To arrange shipping, provide tracking information, and send order updates.
• To process returns, refunds, cancellations, and customer support requests.
• To maintain and improve website functionality.
• To identify suspicious activity and help prevent fraud.
• To understand store performance and customer interactions.
• To send promotional communications where permitted and in accordance with your preferences.
• To comply with legal obligations and protect our rights.

We process personal information on an appropriate legal basis, such as fulfilling a contract, meeting legal obligations, pursuing legitimate interests, or obtaining consent where required.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, support security, analyze website usage, and provide other configured services.

Some technologies are essential to the operation of the store, while others may be optional. Where required by law, we will provide an appropriate consent mechanism for non-essential cookies or tracking technologies.

You can manage cookies through your browser settings and any available cookie preference tools. Disabling certain cookies may affect the functionality of our website.

5. When We Share Information

We may disclose personal information to service providers and other parties when necessary to operate our business, complete transactions, or comply with applicable law.

These parties may include:

• Shopify and other e-commerce infrastructure providers.
• Payment processors and fraud prevention services.
• Shipping carriers and fulfillment providers.
• Customer support, email, and communication service providers.
• Analytics or advertising providers, if configured for our store.
• Professional advisers and public authorities where legally appropriate.
• Relevant parties involved in a business sale, restructuring, or transfer.

We share information only as appropriate for the relevant purpose and subject to applicable legal requirements.

We do not claim to use every category of service listed above. Actual data sharing depends on the tools and integrations enabled on our website.

6. Shopify and Third-Party Websites

Our store operates on Shopify's e-commerce platform. Shopify and other integrated providers may process information as necessary to deliver their services under their own applicable terms and privacy practices.

If you use a third-party payment service or visit an external website through a link on our store, that provider may handle your information under its own privacy policy.

For additional information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy

7. International Data Transfers

Information may be processed or stored in countries other than the country where you live, including locations where our service providers operate.

Where applicable law requires safeguards for international transfers, we will take appropriate steps to protect personal information in accordance with those requirements.

8. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain required records, prevent fraud, resolve disputes, and meet legal obligations.

When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to receive a copy of eligible information, object to certain processing, withdraw consent, or opt out of specific advertising or data-sharing activities.

Residents of certain U.S. states may have additional rights concerning targeted advertising, the sale or sharing of personal information, and appeals of privacy decisions. Individuals in the United Kingdom may have rights under applicable UK data protection law.

To exercise an applicable privacy right, email dustydoucath18@outlook.com. We may need to verify your identity before processing your request.

You can unsubscribe from promotional emails using the instructions in the message. We may still send necessary non-promotional communications concerning your purchases or legal obligations.

We will not deny goods or services or unlawfully discriminate against you for exercising a privacy right.

10. Children's Privacy

Our website is intended for a general shopping audience. We do not knowingly collect children's personal information in circumstances where doing so is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, website features, service providers, or legal requirements.

The updated version will be published on this page with a revised date. Where additional notice or consent is required by law, we will take the necessary steps.

12. Contact Us

For privacy questions or requests, contact:

Legal Business Name: Mettle Shop, LLC
Store Name: mettleshopco
Website: https://mettleshopco.com
Business Address: 3340 11th Street, Sacramento, CA 95818, United States
Email: dustydoucath18@outlook.com

Please include sufficient information to help us understand your request, but do not send passwords or full payment card details.

This policy is intended to describe our general privacy practices. Actual data handling depends on the services and features enabled on our store and the laws applicable to the relevant activity.