Return and Refund Policy

Last Updated: October 12, 2026

At Mettle Shop Co, we want you to feel confident when shopping with us. This Return and Refund Policy explains how to request a return, obtain a refund, or receive assistance with an order purchased through https://mettleshopco.com.

1. Return Period

We offer a 30-day return period beginning on the date your order is delivered.

If you are not satisfied with your purchase, please contact our customer service team within 30 days of delivery to request a return. We will provide instructions for the return process.

Returned items should be handled with reasonable care and sent back in accordance with the instructions provided by our customer service team. Any limitations required by law will not apply where they would unlawfully restrict your consumer rights.

2. Free Returns

Eligible returns requested within the 30-day return period are free of charge. We will provide return instructions and explain how the return shipment should be arranged.

Please contact us before sending an item back so that we can identify your order and help avoid delivery or processing issues.

This free-return service does not reduce any mandatory rights you may have under applicable consumer protection laws in the United States or United Kingdom.

3. How to Request a Return

To start a return, email us at dustydoucath18@outlook.com with the following information:

• Your order number.
• The email address used when placing the order.
• The item you wish to return.
• A brief explanation of your request.

Our customer service team will review your request and provide the next steps.

Please do not send a return shipment to an address that has not been confirmed by our team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.

Include your order number, a description of the problem, and photographs where helpful. We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, return, or refund as required by applicable law.

You will not be required to give up any statutory rights because you contacted us after delivery.

5. Refund Processing

Once your return has been received and approved, we will initiate the applicable refund to your original payment method, unless another method is agreed upon or required by law.

Our target processing period is 3–7 business days after the refund has been approved and submitted. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

If you have not received your refund after the expected processing period, please contact us at dustydoucath18@outlook.com with your order details.

Where a refund is required by law, we will follow the applicable legal deadline rather than relying on the estimated processing period above.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will try to accommodate cancellation requests received before dispatch, but cancellation may not be possible after an order has been shipped.

If cancellation is no longer possible, you may still be able to request a return under this policy or exercise any cancellation rights available under applicable law.

7. Shipping Fees and Order Threshold

Orders with a merchandise subtotal greater than US$30 qualify for free standard shipping, subject to the shipping conditions displayed at checkout.

Orders totaling US$30 or less may incur a shipping charge, which will be displayed before payment is completed.

For return requests covered by our free-return service, eligible customers will not be charged a return shipping fee when following our approved return instructions.

8. Taxes and Other Charges

Applicable taxes will be displayed or handled during checkout as required by the relevant destination's rules and our shipping arrangements.

For destinations where we offer delivery with duties and taxes prepaid, customers will not be asked to pay those covered charges again upon delivery. If you receive an unexpected customs or tax demand, please contact us before paying where reasonably possible so that we can review the matter.

Nothing in this policy overrides mandatory tax or consumer protection requirements.

9. Refunds for Lost Shipments

If your shipment appears to be lost, please email us at dustydoucath18@outlook.com with your order number and any available tracking details.

We will review the shipment and, where appropriate, coordinate an investigation with the carrier. If a package is confirmed lost, we will arrange a suitable resolution, which may include a replacement or refund in accordance with applicable law and the circumstances of the order.

10. Contact Information

Store Name: mettleshopco
Legal Business Name: Mettle Shop, LLC
Website: https://mettleshopco.com
Customer Service Email: dustydoucath18@outlook.com

We appreciate your business and will make reasonable efforts to handle return and refund requests clearly and fairly.